Terms and Conditions

Please read our terms & conditions before placing an order

DEFINITIONS AND INTERPRETATIONS

In these terms and conditions:

  • Reference to “we” and “us” is a reference to Table Tennis Direct.
  • Reference to “you” is a reference to the purchaser of the goods from us.
  • “Contract” means the contract between us for the sale and purchase of the goods which incorporates these Terms & Conditions.
  • “Goods” means the products purchased by you from us.
  • “Terms” means these terms and conditions.

These Terms are the only terms and conditions on which we contract for the sale of goods and they form an integral part of the contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

PRICE
The price of goods quoted on our website includes VAT (Value Added Tax).
The cost of pack and post/carriage is shown separately and payable separately from the price of the goods.
All published prices are subject to change at any time without notice

ORDERING GOODS ONLINE
You certify to us that all information which you are required to provide when ordering goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

PRIVACY
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

PAYMENT
All payment for goods and for the cost of packaging and delivery must be made before the goods are delivered.  Payment online will be made by credit or debit card.

DELIVERY
We will give you an estimated delivery date for the goods but no times or dates provided by us are guaranteed.

We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

You must notify us promptly and in any event within 48 hours of receipt of any goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

RETURNS
If you wish to return an item you should email us at sales@tabletennisdirect.com to notify us of the return as soon as possible. You should make it clear if you require an exchange or refund for the item.

You must take reasonable care of all goods in your possession and return them to us, appropriately packaged to avoid damage as soon as possible.

We will refund the purchase price to you on receipt of the goods.

In the case of goods which have been customised specifically for you, you will not have the right to cancel the contract.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Items should be returned new and unused.

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability.

FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, strike or difficulty in obtaining materials. In any of these circumstances we reserve the right to terminate the contract.

GENERAL
These terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

DISPUTES
If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with mediation rules current at the date of the dispute

Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

PROMOTIONAL CODES
Only one promotional code can be used at any given time unless otherwise stated.

Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.

When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.

Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.

These terms and the contract between us are governed by English law.