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Ordering with us couldn't be easier. Simply decide on the product(s) you would like to purchase then place your order with us by…

• Shopping Cart
  Simply choose your product and then click on the 'ADD TO CART' symbol. At any time you can see what you have ordered by clicking onto the VIEW CART symbol. The prices shown are in UK Sterling only. All prices include UK Vat at current valuable rate where applicable. Once you have completed your selection(s), easy instructions will guide you through the ordering and payment process.
  
  
  
• Telephone
  Probably the easiest way to order. We suggest that you print out your order requirements before calling us - this will hopefully ease the ordering process. (Please ensure that you provide your correct home postal code and have your credit / debit card details ready)
  
  Tel: (UK): 01304 369 996
  Tel: (International): 0044 1304 369 996
  
  Our telephone order lines are generally open: Monday - Friday, 9am - 4.00pm (GMT) Please note: we close for Festive holidays and in July each year.
  
  
  

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We pride ourselves on our rapid service and aim to pack and despatch your goods within 48 hours from the time that your order is actually received by us. During peak seasonal demands there may be a slight delay in the despatch of your order, so please allow slightly extra time for delivery.

All orders are processed Monday - Friday only.

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• uk address (mainland)
  All orders weighing up to 1.5kg are sent out using the Royal Mail 1st Class postal service. Please allow up to 48hrs for actual delivery. (1st Class post does not guarantee a next day delivery)
  
  All heavier parcels are despatched using the Royal Mail standard service. Please allow 4-6 working days for delivery.
  
  

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• uk orders
  On all mainland UK orders £2.50 will be charged.
  Please note if you choose to have your order delivered to an alternative delivery address a further .70p will be charged to postage and packaging for the cost of Recorded Delivery, as proof of delivery will be required.
  
  

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All prices shown are in UK (£) sterling only.
All prices include UK Vat at current valuable rate where applicable.
All prices are subject to change without prior notice.

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• credit / debit card
  (Visa, MasterCard, Maestro, Solo, JCB, Delta, Electron cards)
  
  If using your credit/debit card please ensure that you provide the correct card details, expiry date and issue number if applicable
  
  
• cheque
  Cheques should be denominated in Pounds Sterling and drawn on a UK bank. Please make your cheque payable to: Table Tennis Direct.
  
  VERY IMPORTANT! Kindly remember to write your home address and cheque card details on the back of your cheque.
  
  
• sterling draft
  Please make your sterling draft payable to: Table Tennis Direct
  
  
• postal order
  Please make your postal orders payable to: Table Tennis Direct
  
  
• cash
  Cash payment can be made in UK sterling only. For your own security, please ensure that you send any cash by REGISTERED MAIL.
  
  

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Table Tennis Direct are committed to protecting your privacy at all times. In today’s world we all transact the majority of our purchases via payment cards which are attached to our identity. To insure you feel secure in all of your dealings with us we have completely implemented the new requirements set out by the Payment Card Industry Data Security Standard. Our systems offer both you and us heightened security when processing payment card details. As with all shopping websites, we collect personal information from you when you shop online at Table Tennis Direct.com. We need this information to process your order and inform you of any delays or problems. Any information we collect about you will be held securely and used lawfully in accordance with Data Protection. We do not pass your details to any other parties. The information we collect is: Your name – Home/Delivery address - Payment card details - Telephone number - Email address We use secure server technology to ensure this information is protected to the highest standards. Your payment details are handled by our processing partners ‘SagePay’ in-house and ‘SagePay & ‘PayPal’ via the web site and they are fully compliant to the highest requirement levels set out by the Payment Card Industry Data Security Standard. We want you to know that we take all of our communications with you very seriously and endeavour at all times to improve our service and implement all Industry Standard Data Security requirements.

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If you would like to check on the immediate availability of stock, we suggest that you contact us by telephone on 01304 369 996. We cannot guarantee the permanent availability of all stock lines. If a product is out of stock we'll give you the best information we can on a estimated delivery date.

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We will never debit your credit or debit card for items that are not in stock. If an item is temporarily out of stock, this will be clearly shown on your receipt. Any out of stock item(s) are not charged for until they can be despatched. You will only be charged postage once, per order.

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We do hope that you will be pleased with your selection from Table Tennis Direct. If for any reason you wish to return or exchange an item, it would be most helpful if you could contact us by telephone first.

If you want to return an unwanted product, this must be returned to us in its original, unopened condition. All unwanted goods must be returned to us within 14 days of the date on which you received it. We will then refund you the money that you have paid us for that product. (Postage charges cannot be refunded) We aim to keep this process as simple as possible. These terms do not affect your statutory rights.

VERY IMPORTANT
Please note that we cannot refund or exchange any 'customised' bats. Any complete bats that have been made up to your specific requirements cannot be returned if you have specified the wrong items or decide you do not like the bat.

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You will be responsible for the item(s) until they reach us. For your own protection we suggest that you use a secure delivery method which requires a signature upon delivery. (Royal Mail 1st Class 'Recorded Delivery'). Please send your return(s) to us at the following address:

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We would like our customers to be pleased with their purchases. To obtain an exchange, the goods must be returned carefully in their original packaging within 14 days of receiving the goods. Please enclose a note which clearly shows your name, address, contact telephone number along with an indication of the new goods that you require.

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If a product is faulty, we will replace the item or refund the product cost in full. You will need to notify us of any defects within 7 days of receiving the goods This is in addition to your statutory rights.

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We welcome all feedback regarding our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint to make, please call us.

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Important Information

Please note:  we are now CLOSED until Monday 2^nd August.  You are welcome to place orders which will be dispatched on our return. Payment will NOT be charged, only pre authorised.  We will only take payment for your order on the actual day of dispatch.   We thank you for your patience and we look forward to servicing your requirements on our return.  
               
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